Refund Policy

We offer a 30-day money-back guarantee on Cue Pro. If Cue isn't right for you, request a full refund within 30 days of your order date and we will honour it — you don't need to explain why.

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net and look up your order using the email address you paid with, or email us at hellocuesupport@gmail.com and we will arrange it for you.

Once approved, the refund is returned to your original payment method. Your bank or card provider usually takes a few business days to show it.

Cue Pro renews monthly at $9.99 USD until you cancel. You can cancel at any time from your account page in Cue, which opens your billing portal. Cancelling stops future renewals and you keep Pro access until the end of the period you have already paid for.

If a renewal charge catches you by surprise, contact us and we will look at it fairly — we would rather sort it out than keep money from someone who no longer wants the product.

Paddle's own refund policy also applies to every purchase and may give you additional rights depending on your country.